QUEENSBURY. NY (NEWS10) – The West Mountain Family Health Center, run by the Hudson Headwaters Health Network, is trying something new. Since late last week, the campus has been trying to improve both work-life balance for staff and patient care, with a “team care” approach.
The idea is to give every patient in the facility a group of familiar faces. Those who use Hudson Headwaters facilities as their primary care providers generally have a primary physician whom they see, like any other medical practice. What is different is the large number of other providers, nurses and administrative staff who also work there. The goal is to give a given patient a more cohesive group of people in these other roles that they will see when they come in, giving a patient a tight circle of individual faces to recognize and communicate with, within of a larger system.
“This launch follows years of learning from innovative organizations that have successfully transitioned to team-based care,” explained Hudson Headwaters CEO Dr. Tucker Slingerland. “While the new model of care is a massive undertaking, we are building a better, sustainable system that benefits everyone. This approach is the result of patient and staff feedback and will improve the patient-provider experience.
One of the goals of the new program is that, if a person’s primary care physician is unavailable during a visit, the patient will instead be seen by someone else they know just as well. good. The West Mountain center is the first Hudson Headwaters facility to switch to the new system. The Moreau Family Health Center is expected to follow suit on April 25, and others thereafter.
This change leads to redesigns in the buildings at the West Mountain facility. West Mountain Family Health, formerly known as West Mountain Health Services, Building 2, will serve as the home for all primary care physicians and staff. West Mountain Specialty Care, formerly West Mountain Health Services, Building 1, will house the Hudson Headwaters HIV/Ryan White Program, Hepatitis C Program, Homeward Bound/Pathways Senior Program, as well as Nephrology, Podiatry, Neurology, Medicine sport, treatment of skin lesions and rheumatology.
“This is truly a win for the patient and a win for the staff,” says Bill Borgos, MD, chief medical officer. “The modern healthcare experience has become complex, with a lot of time spent filling out forms, documenting care and navigating computer systems. The team care model emphasizes human connection and allows for more uninterrupted time to answer questions and build relationships.